AWS Connect Accelerator
The fastest path to a smarter contact center.
AI-Driven Routing - guided intelligence that adapts to customer context, not just static rules.
Real-Time Agent Assist - Transcription, compliance nudges, and knowledge surfacing while the agent is live on a call.
Voice Biometric Authentication - Secure, frictionless identity verification with each interaction.
Predictive CX Analysis - Beyond dashboards, we deliver churn indicators, loyalty scoring, and proactive insight.
Accelerated Delivery Model - Proven frameworks, templates, and automation get you live in 6 weeks or less, with clear outcomes and no wasted time.
Ready to Build?
Your Outcome
In just 6 weeks, you’ll have a production-ready, AI-enhanced contact center that drives faster resolution times, empowers agents with the right tools, creates happier customers, and provides full visibility into customer experience performance.
Why Ollion
Ollion offers a predictable approach with a clear scope, defined costs, and a 6-week delivery timeline. The solution is future-ready, with AI-powered features built in from the start rather than added later, and scalable to meet today’s needs while expanding as your business grows. To set you up for success, you’ll also receive a free 1:1 discovery session with a Connect Expert.
Your hosts
Marland Moore, Principle Architect at Ollion
marland.moore@ollion.com
Brian Nolan, Sr. Application Modernization Architect at Ollion
brian.nolan@ollion.com
Dusty Simoni, Practice Director - Engineering Services at Ollion
dusty.simoni@ollion.com
A decade of expertise
Aligning with Ollion's ongoing pursuit of continuous innovation and growth, AWS frequently leads the way in introducing technologies that become de facto industry standards. This dedication to pushing boundaries ensures that our clients remain at the forefront of technological advancement.
About Ollion
Let's be honest: there are lots of people out there managing cloud. We're just not convinced they are doing it right.
At Ollion, our global team solves the kind of business problems you can actually put a name to. Working to untangle complex challenges and creating elegant, iterative, and enduring solutions. We embrace this journey, working alongside you through the unique stages of your application and data lifecycle, constantly evaluating and evolving your path over time. We’ll even hold your hand if you want us to.